COVID-19: Frequently Asked Questions

The COVID-19 pandemic has resulted in a lot of uncertainty and speculation in the WHL, but we’re working to provide some clarity on what we do know. In saying that, we’re unveiling a Frequently Asked Questions page to help season ticket holders and fans learn more about the situation at hand.

This FAQ page will be updated regularly as we receive more information from the WHL, CHL, and medical professionals.


When will the office re-open?

The office is currently closed indefinitely due to the advice from medical professionals regarding the COVID-19 outbreak. This was a difficult decision to make, but we believe it’s necessary at this time to maintain social distancing guidelines. We will open our doors as soon as it’s safe and recommended to do so, however, for now, we are unsure how long our doors will remain closed.

I bought tickets for one of the regular season home games, do I get a refund?

Yes. Ticketmaster will refund your purchase. If you have issues on this, please contact

I have flex tickets left over, can I use them next year?

Yes. Flex tickets from the 2019-20 season can be redeemed and used for the first two home games of the 2020-2021 season. For those who purchase a new flex ticket package, we will add two extra tickets that can be used anytime throughout the season.

Am I still able to shop on the online store?

Yes. Our online store is still open. Shipments may be slightly delayed, but purchases can still be made. Pick up is not available.

Can I still contact anyone at the Blades? 

Yes. We are still working remotely. You can contact your ticket rep directly if you have their contact info, or email us at and we’ll get back to you.

How is Pokecheck doing?

He has gone into hibernation until further notice and is safe and healthy.


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